Refund & Cancellation Policy
At Zam Zam Home of Beauty, we are committed to providing a professional and relaxing experience for all our clients. To ensure smooth service delivery and mutual respect for time, we kindly request adherence to the following Refund and Cancellation Policy:
Cancellations
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Cancellations must be made at least 24 hours in advance of your scheduled appointment.
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Cancellations made on the same day or at the time of the appointment will incur a 50% non-refundable cancellation fee based on the total cost of the booked treatment(s).
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No-shows (failure to attend your appointment without prior notice) may result in 100% of the treatment cost being charged.
Refunds
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No cash refunds are offered for any completed treatments.
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If a client leaves the premises satisfied, the service is considered complete and non-refundable.
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If a client is unsatisfied or experiences issues, they must report the complaint within 72 hours of the treatment.
Treatment Adjustment Policy
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Clients who raise concerns within the 72-hour period may be invited to return to the salon for an inspection and complimentary adjustment or redo.
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The original therapist will perform the correction as advised by the manager on duty.
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Adjustments are made at the discretion of the management, and only where genuine concerns regarding service quality are identified.
We value your understanding and cooperation. These policies help us maintain our high service standards while respecting the time and efforts of our staff and clients.
If you have any questions or require further clarification, please contact us directly.